FAQ

STRAIGHT ANSWERS, NO FINE PRINT

Frequently Asked Questions

The product

Will it really help me on the stairs?
That's what it's built for. The 4 steel side springs keep your knee from shifting sideways when you step up or down — the moment most people grab the railing.

I've tried knee sleeves before. Why is this different?
A sleeve is just fabric that squeezes. Stairly has a steel spring frame on both sides of the knee, so it holds the joint in line instead of only compressing it.

Will people see it under my pants?
It's designed to be slim and fits under regular pants and slacks.

Can I put it on by myself?
Yes. Slide it on, cross the two straps, press the velcro. It takes about 30 seconds.

Both of my knees hurt. What should I get?
Take the Duo Pack — one brace for each knee, at a lower price per brace.

How do I clean it?
Hand wash in cool water with mild soap, then let it air dry.

Is this a medical treatment?
No. Stairly gives mechanical support and comfort for everyday knee strain. It doesn't cure any condition. If you have a diagnosed injury, ask your doctor first.

Sizing

Which size should I pick?
Stairly comes in 3 sizes: M, L and XL. Measure around your thigh just above your kneecap and check our Size Guide. Between two sizes? Pick the larger one.

Will it stay in place?
Yes. The cross-wrap straps adjust so you can tighten it for a snug, secure fit.

What if I pick the wrong size?
Contact us and we'll help you exchange it. See Shipping & Returns.

Orders, shipping & guarantee

Is shipping really free?
Yes, shipping is free on every US order.

How long does delivery take?
Orders are processed in 1–3 business days, then delivered in 7–12 business days. You'll get a tracking number by email.

How do I track my order?
Use the link in your shipping confirmation email, or visit our Track Order page.

What if it doesn't work for me?
Every order comes with our 30-day money-back guarantee. If Stairly doesn't help, contact us and we'll make it right.

Is it safe to pay on this site?
Yes. Checkout is secure and your payment details are protected.